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Jolene Prins

Bargaining

22nd April 2024

When shopping at local markets, bargaining is a time-honoured tradition in India. From buying a brand-new kitchen installation to just a simple pair of shoes, asking for discount is quite normal.

Well-versed in the art of the deal, I set out with my driver G. towards Gurgaon and made a stop at the M.G. Road in Ghitorni, a suburban area known for numerous furniture shops. My quest was to buy a set of office chairs, which did not prove easy as the glitz and glamour at the heart of Indian style does not always match my taste for Dutch sobriety, but with some adjustments on my part in expectation of style, I was optimistic that I would find something nice.

The staff were barefoot and not necessarily dressed to make a good sales deal..

After popping into a few stores, I learnt that a neatly decorated, stylish furniture shop with English-speaking, well-dressed staff on the left-hand-side drove up the prices of my to-be-chairs considerably, versus when I walked in a small, dusty shop on the right-hand-side. Chairs were literally stacked from floor to ceiling due to lack of space, hoping that a customer would be able to spot their desired chair. There was hardly space to move around in the shop. The staff were barefoot and not necessarily dressed to make a good sales deal, but the chairs were twenty thousand rupees cheaper than across the street, and even nicer. Within five minutes of entering this one store, I spotted them: chairs with a powder-blue upholstery, light wooden legs, and a comfy seat that would make long hours of work more bearable.

I let G. know that these were the ones, and he set off to work his magic to reduce the price. I am fortunate to have G. at my side for this; while I do speak Hindi, I don’t yet possess the language necessary to skilfully bargain, but I was clearly not an Indian and if on top of that one speaks English, the prices magically rise by several thousand rupees.

I was a bit anxious to get the transaction completed

With the barefoot sales boy, and after a bit of friendly back-and-forth, G. helpt negotiate further saving approximately €80 more. Perhaps we could have pushed for an even better deal, but I was a bit anxious to get the transaction completed and get out of the shop, which smelled of a mix of must and body odour.

At the cash-counter, a woman with a pile of upholstery samples in her hand interrupted the payment process between G. and the clerk, she said in Hindi: ‘Listen, I’m fasting because it is Chaitra Navratri. I worship the nine different avatars of Goddess Durga, and that is why you should give me a bigger discount.’ She sad back in her chair, and seemed pretty sure that “fasting” was the best negotiation tool ever used. The cashier seemed as nonplussed by this tactic as I; he simply wobbled his head and turned back to G. to complete our transaction.

But our hungry and pious customer wasn’t having any of it — she turned to G. and said acidly, “I don’t mean to be annoying, but I believe I was first.” The clerk replied that she had yet to even choose her fabrics and went on arranging the details of the delivery of our order. The customer turned things up a notch: “My husband works for the police!” she insisted, “I come from a police family. So I should get more of a discount.”

With a hint of a smile at the corners of his mouth, the clerk peered over his glasses at her and said with mock deference, ‘Oh, madam, if you are indeed from a police family and work for the government, then you must be blessed with a generous salary and don’t need that discount at all!’ He gave me an invisible wink and I learned just then and there, that negotiating is indeed the finest art there is. Even if you’re a local and don’t speak English.

Jolene Prins

About the author
Jolene has always had a strong connection to writing. While her professional work includes content for annual reports, websites, internal magazines, and company films, it’s the more personal, reflective writing that resonates most with her. She writes about what she observes, questions, and learns in everyday life. As Managing Director of a leadership communication agency THEY, Jolene divides her time between the Netherlands and India. Living and working in Delhi gives her the rare opportunity to experience local life up close—an experience that continues to shape both her perspective and her writing. Her blog offers reflections born from cultural friction as well as connection. She doesn’t write to explain, but to explore—and often gives voice to things others may have felt but not yet found the words for.

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